Support

Trouble with an order? Here is where to ask, and a few answers to the questions that come up most.

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Your food or your order

If an item is missing, wrong, or not made the way you asked, contact the store. They prepared the order, so they are the ones who can remake it or refund it. Their phone number is on your receipt and on their page in the app.

Also the place to ask about ingredients, allergens, and pickup times
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The app or the ordering process

Trouble signing in, a card that will not go through, an order that never reached the store, or anything else that went wrong before the food did. Send us a note and we will sort it out.

Email support@orderflowapp.coInclude your account email, the store, and roughly when you ordered

Common questions

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Did my order go through?

Open the order in the app to see where it is. During a busy stretch, an order that looks stuck is usually still waiting on the kitchen.

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My card was declined

Check the card number, expiry, and billing ZIP, then try again. If your bank shows a pending charge but no order was created, that hold clears on its own within a few business days. Write to us if it does not.

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My sign-in code never arrived

Codes can take a minute to land. Check that the phone number on your account is correct. If you replied STOP to an earlier message from us, texts stay blocked until you reply START. To reset a password, use the Forgot Password link on the sign-in screen.

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An item is crossed out or missing

Stores mark items sold out as they run out, and some items are only on the menu at certain times of day. It comes back when the store restocks.

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My delivery is late

The order screen tracks your courier once they pick the order up. If an order says delivered and you do not have it, call the store. They can reach the courier.

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I am not getting notifications

We send a notification when the kitchen confirms your order and again when it is on its way. If neither arrives, check that notifications are allowed for OrderFlow in your device settings.

For questions about your personal data or your account, write to privacy@orderflowapp.co.