Last updated: March 24, 2026.
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the OrderFlow website and the OrderFlow application (the "Service") operated by KnightCode LLC ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
You must be at least 13 years of age to use the Service. By using the Service and by agreeing to these Terms and Conditions you warrant and represent that you are at least 13 years of age.
We employ the use of cookies. By using the Service you consent to the use of cookies in accordance with our Privacy Policy. Our use of cookies is limited to those required for analytics purposes via Google Analytics 4. We do not use advertising or affiliate tracking cookies.
Access to the Service is provided on a paid subscription basis. By subscribing to the Service, you agree to pay the applicable fees as described at the time of purchase or as otherwise communicated to you.
Our fee structure consists of the following components:
We reserve the right to modify our subscription and transaction fees at any time upon no less than 30 days' written notice. Your continued use of the Service after the effective date of any fee change constitutes your acceptance of the new fees.
All fees are non-refundable except as expressly stated in these Terms or as required by applicable law.
The Service integrates with third-party payment processors, including Adyen and Authorize.net, to facilitate payment collection on your behalf. You may use a supported payment processor provided through the Service or, where permitted, bring your own supported processor.
Payment processing fees charged by these processors are passed through to you at cost. OrderFlow does not markup or retain any portion of payment processing fees.
OrderFlow does not store full payment card numbers or sensitive cardholder authentication data. All cardholder data is handled directly by PCI DSS-compliant payment processors. You agree to comply with the terms of service of any payment processor used in connection with the Service.
OrderFlow is not responsible for errors, failures, or losses arising from the acts or omissions of third-party payment processors.
Merchant Refunds to Customers: Any refunds issued to your customers for orders placed through the Service are solely your responsibility. OrderFlow does not manage, guarantee, or fund customer refunds on your behalf. You are solely responsible for establishing and communicating your own refund policy to your customers.
OrderFlow Subscription Refunds: OrderFlow may, at its sole discretion, issue a partial or full refund of subscription or transaction fees in cases where a demonstrable error or failure on the part of OrderFlow directly caused a material disruption to your use of the Service. Such refunds are not automatic and must be requested by contacting us at info@orderflowapp.co.
Unless otherwise stated, we and/or our licensors own the intellectual property rights in the Service and any material made available through the Service. Subject to the license below, all these intellectual property rights are reserved.
You may access and use the Service for your internal business purposes in accordance with these Terms. You may view, download for caching purposes only, and print pages from the Service for your own personal use, subject to the restrictions set out below and elsewhere in these Terms and Conditions.
You must not:
You must not use the Service in any way that causes, or may cause, damage to the Service or impairment of the availability or accessibility of the Service; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Service to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the Service without our express written consent.
You must not use the Service to transmit or send unsolicited commercial communications.
You must not use the Service for any purposes related to marketing without our express written consent.
We reserve the right to restrict access to areas of the Service, or indeed the entire Service, at our discretion.
You may provide the means to authenticate yourself to the Service, for example by creating a user ID and password, which enables access to restricted areas of the Service or other content or services.
You must ensure that your authentication credentials are kept confidential.
We may disable your access in our sole discretion without notice or explanation.
Your Data: All business data you submit to the Service — including but not limited to menu items, product catalogs, order history, customer information, inventory data, facility configurations, and pricing information — remains your property. OrderFlow does not claim ownership of this data.
By submitting data to the Service, you grant KnightCode LLC a limited, non-exclusive, worldwide license to store, process, and use your data solely for the purpose of providing and improving the Service. This license terminates when your data is deleted from our systems.
OrderFlow's Intellectual Property: The Service itself, including its software, user interface, design, and any aggregated or anonymized analytics derived from usage of the Service, remains the exclusive property of KnightCode LLC.
Under these Terms and Conditions, "User Content" means material that you submit to the Service for whatever purpose, including without limitation text, images, audio material, video material and audio-visual material.
Your User Content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any User Content to the Service that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to remove any material submitted to the Service, or stored on our servers, or hosted upon the Service.
Notwithstanding our rights under these Terms and Conditions in relation to User Content, we do not undertake to monitor the submission of such content to, or the publication of such content on, the Service.
You may cancel your subscription at any time by contacting us or using the account management tools provided within the Service. Cancellation takes effect at the end of your current billing period. You will continue to have full access to the Service through that date, and no further charges will be made after the billing period ends.
Upon cancellation, you are encouraged to export your data using the tools provided within the Service before the end of your billing period. Following cancellation, we will retain your data for a reasonable period to allow for export requests, after which inactive account data may be removed from our systems at our discretion and without further notice.
We reserve the right to retain inactive merchant data at our convenience and to remove it at our discretion. We are under no obligation to maintain data for accounts that are not actively subscribed to the Service.
We make reasonable efforts to keep the Service available and operational. However, the Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation of the Service and make no warranty regarding specific uptime levels.
We may perform scheduled maintenance that temporarily affects Service availability. Where reasonably practicable, we will provide advance notice of planned downtime. We are not liable for losses arising from unplanned outages, third-party infrastructure failures, or maintenance windows.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of the Service.
The Service is provided "as is" without any representations or warranties, express or implied. We make no representations or warranties in relation to the Service or the information and materials provided on the Service.
Without prejudice to the generality of the foregoing paragraph, We do not warrant that:
Nothing on the Service constitutes advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
We shall not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, the Service:
To the maximum extent permitted by applicable law, our total liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to KnightCode LLC in the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations of liability apply even if KnightCode LLC has been expressly advised of the potential loss.
Nothing in the Service disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in these Terms of Service will exclude or limit our liability in respect of any:
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, governmental action, power or internet outages, or failures of third-party infrastructure providers.
By using the Service, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable, you must not use the Service.
You accept that we have an interest in limiting the personal liability of our officers and employees. You agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the Service.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in these Terms of Service will protect our officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as us.
If any provision of the Terms of Service is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of the Terms.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms and Conditions, or arising out of any claim that you have breached any provision of these Terms and Conditions.
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the Service, prohibiting you from accessing the Service, blocking computers using your IP address from accessing the Service, contacting your internet service provider to request that they block your access to the Service and/or bringing court proceedings against you.
We may revise these Terms and Conditions from time to time. Revised Terms and Conditions will apply to the use of the Service from the date of the publication of the revised Terms and Conditions on the Service. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms and Conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms and Conditions.
If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Service, and supersede all previous agreements in respect of your use of the Service.
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in New York, New York. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We may terminate or suspend access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.